Legal & policiesSheria & sera

Policies, plainly organised.Sera, zilizopangwa wazi.

Dalipay maintains a full set of legal, compliance, and operational policies. Summaries are below; full documents are provided to merchants and partners during onboarding or on request.Dalipay hutunza seti kamili ya sera za kisheria, uzingatiaji, na uendeshaji. Muhtasari uko chini; nyaraka kamili hutolewa kwa wafanyabiashara na washirika wakati wa usajili au kwa ombi.

Legal documentsNyaraka za kisheria

The agreements.Mikataba.

Terms & ConditionsVigezo & Masharti

The terms governing use of the Dalipay platform.Masharti yanayoongoza matumizi ya jukwaa la Dalipay.

Privacy PolicySera ya Faragha

How we collect, use, and protect personal data under Tanzania’s PDPA.Jinsi tunavyokusanya, kutumia, na kulinda data binafsi chini ya PDPA ya Tanzania.

Merchant AgreementMkataba wa Mfanyabiashara

The contract between Dalipay and each merchant.Mkataba kati ya Dalipay na kila mfanyabiashara.

Refund PolicySera ya Marejesho

How approved refunds are processed. Merchants set their own refund terms.Jinsi marejesho yaliyoidhinishwa yanavyochakatwa. Wafanyabiashara huweka masharti yao.

Chargeback & Dispute PolicySera ya Chargeback & Migogoro

How disputes and chargebacks are handled.Jinsi migogoro na chargeback zinavyoshughulikiwa.

Acceptable Use PolicySera ya Matumizi Yanayokubalika

What businesses and activities the platform may be used for.Ni biashara na shughuli zipi jukwaa linaweza kutumika kwazo.

KYC / AML complianceUzingatiaji wa KYC / AML

Financial-crime controls.Udhibiti wa uhalifu wa kifedha.

KYC PolicySera ya KYC

Identity verification for merchants and beneficial owners.Uthibitisho wa utambulisho kwa wafanyabiashara na wamiliki wanufaika.

AML / CTF PolicySera ya AML / CTF

Anti-money-laundering and counter-terrorist-financing framework.Mfumo wa kupambana na utakatishaji fedha na ufadhili wa ugaidi.

Transaction MonitoringUfuatiliaji wa Miamala

Ongoing monitoring for unusual or suspicious activity.Ufuatiliaji endelevu wa shughuli zisizo za kawaida au za kutiliwa shaka.

Merchant Due DiligenceUangalizi wa Mfanyabiashara

Risk-based checks before and during the relationship.Ukaguzi unaozingatia hatari kabla na wakati wa uhusiano.

Fraud PreventionKuzuia Udanganyifu

Controls to detect and prevent fraud on the platform.Udhibiti wa kugundua na kuzuia udanganyifu kwenye jukwaa.

Risk AssessmentTathmini ya Hatari

How platform and merchant risks are assessed.Jinsi hatari za jukwaa na mfanyabiashara zinavyotathminiwa.

Security & operationsUsalama & uendeshaji

Keeping the platform running.Kuweka jukwaa likiendelea.

Information Security PolicySera ya Usalama wa Taarifa

Protecting confidentiality, integrity, and availability.Kulinda usiri, uadilifu, na upatikanaji.

Data Protection PolicySera ya Ulinzi wa Data

Handling personal data responsibly and lawfully.Kushughulikia data binafsi kwa uwajibikaji na kisheria.

Incident Response PlanMpango wa Kukabiliana na Matukio

Containment, investigation, and notification of incidents.Kudhibiti, kuchunguza, na kutoa taarifa za matukio.

Disaster Recovery PlanMpango wa Kurejesha Maafa

Restoring systems and data after disruption.Kurejesha mifumo na data baada ya usumbufu.

Business Continuity PlanMpango wa Mwendelezo wa Biashara

Keeping critical services running during disruption.Kuweka huduma muhimu zikiendelea wakati wa usumbufu.

Service Level AgreementMkataba wa Kiwango cha Huduma

Availability targets (99.5% uptime) and support response levels.Malengo ya upatikanaji (99.5%) na viwango vya majibu ya msaada.

These summaries are for information only and are not a substitute for the full documents or for legal advice. Full versions are shared during onboarding and are subject to review by qualified professionals.Muhtasari huu ni kwa taarifa tu na si mbadala wa nyaraka kamili au ushauri wa kisheria. Matoleo kamili hushirikiwa wakati wa usajili na yanategemea ukaguzi wa wataalamu waliohitimu.
Request full documentsOmba nyaraka kamili Contact complianceWasiliana na uzingatiaji